Celer Athletics

Support

PitchSeque Support & Troubleshooting Hub

Welcome to the Celer Athletics Support Center. Below you will find quick-start pairing instructions and technical troubleshooting steps for PitchSeque, our native iOS & watchOS dugout platform.

🔄 Apple Watch Companion Pairing Guide

PitchSeque uses a real-time, low-energy local Bluetooth pipeline to synchronize live ball/strike/out counts and transmit rhythmic sign vibrations from the iPhone dugout station to the Apple Watch wearable target.

  • Enable Permissions: Ensure Bluetooth permissions are allowed for PitchSeque on both your iPhone and Apple Watch (Check Settings > PitchSeque on iOS).
  • App State Sync: Open PitchSeque on your iPhone and launch the companion application on your Apple Watch simultaneously. The Watch should display the 3-tab tactical carousel layout.
  • Haptic Test: If tactile alerts are lagging, toggle Bluetooth off and back on via the iOS Control Center to force-clear the local cache. Ensure your Apple Watch is not set to “Silent Mode” in the watchOS system tray if you are testing audio indicators alongside rhythmic haptic pulses.

📊 Troubleshooting Data Exports

If your tryout sheets or roster split analytics are not generating correctly:

  • PitchSeque packages files directly into standard Excel/CSV spreadsheets using local processing.
  • Ensure your iPhone has sufficient local storage capacity and that you have granted the app permission to interact with your native Files directory or share sheet extensions.

📩 Contact Our Dugout Support Team

Need assistance with a team roster upload, hardware synchronization, or setting up custom haptic rhythmic sequences? We are here to help keep your team running smoothly.

App Store Review Note: If you are a member of the Apple App Review team testing our build using sandbox environment parameters, please flag any environmental bottlenecks or diagnostic validation requests via the support channels below for immediate technical escalation.

Direct Email Support: support@celerathletics.com

Alternatively, complete the secure diagnostic support ticket form below, and our engineering desk will respond within 24 hours.

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